Privacy and Security Policy
1. Types of Information We Collect
We collect two basic types of information through the website – personal information and anonymous information.
"Personal information" refers to information that identifies (whether directly or indirectly) a particular individual, such as information you provide on our forms, surveys, applications or similar online fields. Examples may include your name, postal address, email address, telephone number, Social Security number, date of birth or account information.
"Anonymous information" means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual. Examples may include information about your Internet browser, information collected through mobile tracking technologies, location information that you provide to us and aggregated or de-identified data.
"Location information" means information that may be collected by certain mobile applications that identifies your physical location. This information may be collected from your mobile device’s location-aware features when you request certain services that are dependent on your physical location.
2. How We Collect Your Information
We collect personal information from you or about you when you provide this information to us directly. For example, we may obtain personal information when you request information, products or services from us, register on the Website or an Application, respond to surveys, contact customer support or otherwise interact with us. AIM automatically receives and records information on our server logs from your browser, including your IP address, operating system, AIM cookie information, and the page you request. The non-personal information we collect enables us to track the total number of visitors to each of our sites in an aggregate form, and is used by AIM to improve and update our sites, products and services. Aggregate (non-personal) information may be shared with third parties.
3. How We Use Your Information
We may use information collected through the Services in order to, among other things:
- Provide you with, or evaluate your eligibility for, products and services that you request from us
- Communicate with you about your accounts or transactions with us
- Send you important information regarding the Services, changes to this Policy and/or other similar administrative information
- Allow you to participate in surveys, sweepstakes, contests and similar promotions, and to administer such promotions (note that these promotions may contain additional disclosures regarding our collection and/or use of your information)
- Consistent with local law, required disclosures, and choices and controls that may be available to you:
- Personalize content and experiences on the Services;
- Verify your identity and/or location (or the identity or location of your authorized representative) for security, fraud prevention and other risk control purposes; and
- Optimize or improve our products and services
- Detect, investigate and prevent activities that may violate our policies or be illegal
- Comply with our legal and regulatory obligations
4. How We Share Your Information
We will not share your personal information outside of AIM, except under limited circumstances. AIM uses information for the following general purposes:
- To customize the pages and content you see
- Fulfill your requests for online access and services
- Improve our services
- Contact you
- Conduct research
- Provide anonymous reporting for internal and external clients.
We may hire trusted companies to help us with our web sites, programs and promotions, and those companies may have limited access to personal information for the sole purpose of performing their services, subject to confidentiality obligations. Additionally, we may disclose your information (a) to respond to subpoenas, court orders, or other legal requirements, or to establish or exercise our legal rights or defend against legal claims, and/or (b) when we believe it is necessary to share information in order to investigate, prevent, or take action regarding any illegal activities, suspected fraud, and the like.
5. Online Tracking
We collect information about your activity on the Services using tracking technologies, including:
Flash cookies: We may use local shared objects, sometimes known as Flash cookies, to store your preferences and to assist with online authentication by allowing us to recognize you and your device when you return to the Website or an Application. This permits us to display content based upon what you view on our websites and applications to personalize your use of the Services. Our advertisers and third-party service providers also may use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount and type of data, as well as how data is stored. Cookie management tools provided by your device or browser will not remove Flash cookies. If you disable Flash cookies, you will not have access to many features that make your user experience more efficient and some of the Services are unlikely to function properly.
Location tracking on mobile devices: Certain applications on mobile devices may transmit information to us about your location when you request information from them. An example includes your physical location when you search for a nearby ATM using your mobile device. We may use that information to improve the products and services we provide to you as well as improving our services generally in your area. Information collected through tracking technologies is used for many purposes including, for example, to:
- Provide useful features to simplify your experience when you return to the Services
- Deliver relevant content based on your preferences, usage patterns and location
- Monitor and evaluate the use and operation of the Services
- Analyze traffic on the Services and on websites or mobile applications of third parties
- We may associate this tracking data with your registration information, in which case we will treat it as personal information. Service providers that collect tracking data on our behalf may provide an opportunity for you to choose not to be tracked online.
6. Linked Websites
7. Data Security
Your privacy is very important to AIM and we are committed to protecting your personal information from unauthorized access or use. We have implemented physical, technical and administrative security measures that comply with federal law and industry standards, including network firewalls, Secure Sockets Layer (SSL) encryption for online sessions, dedicated security teams and secured files and buildings.
8. Preventing Identity Theft
In order to help us protect your personal information, it is important that you always keep your account information safe. Never share your personal ID, password or PIN with anyone, under any circumstances.
If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us to report the suspicious activity.
9. Children’s Privacy
We do not use the Services to knowingly solicit data from or market to children under the age of thirteen (13) without parental consent. We request that such individuals do not provide personal information through the Services. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should promptly contact us and we will delete such information from our files. For additional information regarding the Children's Online Privacy Protection Act (COPPA), please visit http://www.coppa.org/.
10. Social Media Platforms
11. Updating Your Information
It is very important that you keep the information associated with your account accurate and up-to-date. If you believe that your account information is incomplete, inaccurate or otherwise not current, please contact us and provide us with the appropriate information. Alternatively, you may call or write to us at the telephone numbers or appropriate address for changes listed on your account statements, records, online or other account materials.
From time to time, we may make changes to this Policy in order to accommodate new technologies, industry practices, regulatory requirements, or for other purposes. We encourage you to review the Policy periodically to ensure that you understand how we collect, use and share information through the Services. If we do make changes to the Policy, we will also update the "Effective Date" posted at the bottom of the Policy.
Any changes to the Policy will become effective when the revised Policy is posted on the Website, relevant Application or other AIM online interface, as applicable. By continuing to use the Services following such changes, you are agreeing to accept the terms of the revised Policy.
13. Disable or Terminate Access
It is AIM’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the account/access of users who may infringe or repeatedly infringe the copyrights or other intellectual property rights of AIM and/or others.
14. Intellectual Property
Please remember that the trademarks, service marks, graphics, text, music and other properties appearing within this web site are protected intellectual properties used by AIM and/or its related companies. These properties may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. In order to protect these valuable assets, AIM, must prohibit other uses without its prior written consent. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any copyright or other intellectual property right.
15. Contact Us
If you have any questions or comments about this Policy or our privacy practices generally, we encourage you to contact us by calling (800) 776-1815.